Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.

Please make sure you know exactly what you want or what you need before you order our products. Before you order, you can talk to a Teak Guard sales rep or our product service. You can order a product sample first to make sure it will work for you. We maintain the highest quality standards and we
cannot verify the quality of returned products.

If you need to return an order, please read the following:

Returns of incorrectly ordered products are subject to a restocking fee.

Items that you have installed cannot be returned

Also, Products that are "special ordered/quoted" or manufactured cannot be returned.

Time Limit: Return Authorization Request Form must be submitted to Teak Guard within 10 days of shipping date of order from Teak Guard. Request made later than 10 days will not be honoured.

We do not pay for return shipping. Refunds are contingent upon inspection of item (s) once we receive it. Please allow 7-10 days for processing returns. IMPORTANT - The product (s) must be returned in good condition with all original packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund or in store credit. If you lost something that goes with your order, you can not return it. You are responsible for the cost of shipping the item back to Teak Guard. If you want to return it, you must pay for shipping the item yourself. If, however, we make a mistake on your order, we will reimburse you the cost of shipping your order back to us via Ground or Standard only.

Need to Return a product?

To return a product at Teak Guard, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department via email, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: + 612 9975 5602
Monday - Friday: 8 a.m. - 4 p.m. ET
Saturday: 9 a.m. - 5 p.m. ET
By e-mail:

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Teak Guard accepts returns on merchandise from select manufacturers within 10 days.  

IF the product is accepted after 10 days, credit will be issued toward one of the following:

 

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS.